Answers the basics
Hours, service areas, availability, menus, booking questions, quote prep, pickup/delivery notes, and repeated FAQs.
Wira Business
Customers message. Wira gets the next step ready.
Hosted Wira is for a business number: safe first replies, useful detail collection, owner handoff, monitoring, and backend resources that start only after payment is confirmed.
What this is
A customer-message desk, not a magic chatbot.
Collects useful details
Customer name, need, timing, location, preferred contact, and the facts the owner needs before replying.
Hands off safely
Draft-first at launch, owner escalation for unclear promises, and no card numbers, passwords, or sensitive credentials in chat.
What gets built
The hosted lane has real parts.
| Part | Included in base | Extra when needed |
|---|---|---|
| WhatsApp lane | Cloud API path or verified channel plan for the business number | Meta template delivery charges and provider/BSP fees |
| Runtime | Hosted service, monitoring, health checks, and update path | Higher-volume infrastructure or dedicated compliance requirements |
| Assistant brain | Business context, prompt tuning, approval policy, and memory setup | Premium model budget, heavy retrieval, or custom data connectors |
| Phone/SMS/voice | Scoped only if useful | Twilio number/SMS, Vapi/voice minutes, call routing |
| Owner handoff | Lead summary and next-action packet | CRM, POS, booking, inventory, or payment integrations |
Best practices
We start narrow on purpose.
Launch safe
- Start draft-first for new leads.
- Write the quote/refund/escalation rules before automation widens.
- Keep the owner-visible handoff simple.
- Review real conversations before adding more autonomy.
Do not use Wira for
- Card numbers, bank details, passwords, or private credentials.
- Final legal, medical, or regulated advice.
- Refund disputes without a written policy.
- One-off promises the owner has not approved.
Scope it
Tell Nia what the business actually needs to answer.
Use this if you want the number, provider path, approval rules, and add-ons checked before payment. If you already know you want hosted Wira, the buy button starts the payment-confirmed setup path.
If the business also needs a better website, order form, quote path, or payment handoff, say that here. Wira works best when there is a real business surface behind it.