Refunds
Refunds
If something we fixed for you isn't working, we want to make it right. Here is how refunds work.
Our promise
If a fix doesn't work, we redo it once at no charge. If the redo doesn't fix it, you get your money back in full.
How to ask
Email [email protected] or call +1-254-328-1824. Please include your order or invoice number so we can find it quickly.
What happens next
We acknowledge your request within 1 business day, and you get a decision within 2 business days.
How your money comes back
- Card payments: refunded to your original payment method through Stripe. Your bank usually shows it in about 5 to 10 business days.
Monthly plans
You can cancel any time by replying to any email from us or writing to [email protected]. Cancelling stops the next charge, and there are no cancellation fees.
The full wording is in our Terms.
Thank you for trusting us with your business.
Ni Biashara
Last updated: October 31, 2026